1. Return Policy
When you receive a product from Confidence Haat, please inspect it carefully in the presence of the delivery personnel. Ensure that the product is correct, undamaged, and in satisfactory condition.
Please check for:
- Any visible damage or defects.
- Expiry date, if applicable.
- Incorrect or mismatched products.
If you notice any issue, inform the delivery person immediately and refuse the delivery. Once you accept the product, it will generally be considered confirmed, and returns or exchanges will not be accepted except in cases covered by our policies or applicable law.
If you receive the wrong product, please contact us as soon as possible. We will arrange an exchange, subject to the following conditions:
- The product must be unused.
- The original packaging and manufacturer’s seal must remain intact, where applicable.
- The product must be eligible for return or exchange under our policy.
For hygiene and safety reasons, opened or used makeup and beauty products may not be eligible for return or exchange unless the product is defective, incorrect, or otherwise covered by applicable law.
If the correct product is unavailable and you have paid in advance, a full refund will be issued within 7–10 working days after your claim is reviewed and approved.
2. Refund Policy
If your order cannot be delivered due to a delivery failure, and you have already paid for it, we will arrange a full refund.
If you refuse an order at the time of delivery for reasons other than an incorrect, damaged, or defective product, you may be responsible for the applicable delivery charges.
For orders paid in advance, approved refunds will be processed within 7–10 working days after your claim has been reviewed and approved.
Refunds will generally be issued through the original payment method or another mutually agreed method.
For assistance, please contact our support team:
Phone: +8801791810591
3. Exchange Policy
You may request an exchange if:
- You receive an incorrect product.
- The product arrives damaged or defective.
- The product is unused and in its original packaging, where applicable.
- The manufacturer’s seal remains intact, where applicable.
- The replacement product is available in stock.
Please note:
- All exchanges are subject to product eligibility and stock availability.
- Opened or used makeup and beauty products may not qualify for exchange unless they are incorrect, damaged, defective, or covered by applicable law.
- Delivery or exchange-related charges may apply when the exchange is requested for reasons other than our error.
Our customer service team will assist you in checking product eligibility and availability before confirming an exchange.
4. Order Cancellation Policy
You may request to cancel your order before it has been shipped.
Once your order has been shipped, cancellation may no longer be possible. However, you may contact our support team to discuss the available options.
To request a cancellation, contact us as soon as possible:
Phone: +8801791810591
If your order has not yet been processed for shipment, we will cancel it and arrange a refund if payment has already been made, subject to the applicable refund terms.
If your order is already in transit, you may refuse delivery. Any applicable delivery charges will depend on the circumstances of the refusal and the applicable law.
Confidence Haat reserves the right to cancel an order in circumstances such as product unavailability, pricing errors, suspected fraudulent activity, or other legitimate reasons. If an order is cancelled after advance payment, we will notify you and arrange the applicable refund.
5. Policy Updates and Contact Information
Confidence Haat reserves the right to update this policy when necessary. Any updates will be published on our website.
If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Confidence Haat Customer Support
Phone: +8801893-387456
These policies do not limit any rights available to customers under applicable consumer protection laws.